At The Buzz, customer service & satisfaction is paramount,

Whether you visit our state of the art store or prefer to do your shopping on line, you’ll enjoy an unparalleled customer experience—the result of over a quarter of a century of retail experience.

Yet on rare occasions and despite our best efforts, there are times when an order has to be returned. Due to a defective product, unfortunately situations arise even with the top-rated brands we carry. In the unlikely event you receive a defective product we ask you to remember that we do not manufacture these products, we simply market them. Despite this, we will do whatever it takes to help you achieve satisfaction.

That’s why we created BURT—Buzz Ultimate Returns Team

BURT was especially developed to help you through every step of the returns process.

From receiving your Return Authorization to ultimately your product exchange or refund, BURT will be there for you every step of the way.

To make sure things go as smoothly as possible, it’s important to know the following information.

Our Commitment

At the Buzz we’re about service and satisfaction as well as selection and value. That’s why within 15 days of shipping we’ll cheerfully refund or replace any purchase, provided it meets BURT’s simple criteria.

FREE SHIPPING

Any non defective item returned will have the normally calcuable shipping fee deducted from the total to be credited back, in addition to the restock fee noted (below)

Our Criteria

Products may be returned or exchanged within 15 days of shipping date—after that period please contact the manufacturer directly
If your claim is due to shipping damage, please contact the shipping company (FedEx, UPS, DHL. Etc) directly.
All returned products must be accompanied by an RA (Return Authorization) number. Please call our BURT center at 1-866-666-BUZZ to receive your RA number. NOTE: No RA # will be issued after 15 days from shipping. To receive your RA#, please be sure to have model#, order number, serial number and the reason for return available.
Once you receive your RA number DO NOT write it on the actual product or original box/packaging, instead simply write it on the outer shipping box and on a sheet inserted inside the packaging
Merchandise can only be returned in the condition it was shipped—eg; BRAND NEW, unused, with all manuals and literature unopened, and all warranty/registration cards still blank.
To expedite service for the consumers, many manufacturers have implemented restrictions on returns which require them to be handled DIRECTLY by the manufacturer. Hence, these products are unfortunately not returnable to us FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 15 days of ownership, must be handled directly with the manufacturer.
These products include:

Printers (inkjet & laser)
Scanners, Fax & Multifunction (Thermal, inkjet & laser)
PDA’s
TV’s 20 inches & larger
Special order items
Air conditioners (Most units carry an in-home service)
Major appliances (Most units carry an in-home service)

Consumables including (but not limited to) film, memory card, blank audio and video media, batteries, toner, inkjet cartridges.

Additionally, due to health regulations, shavers, personal grooming equipment and accessories must be returned directly to the manufacturer as well. Currently most manufacturers have a 60 day money back guarantee please verify with manufacture

The Buzz cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code.

NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE

Merchandise must be returned via a traceable carrier service; e.g. UPS, FEDEX, DHL.

Shipping & handling charges on returned merchandise is non refundable

In the unlikely event the product ordered is defective, it is the customer's responsibility to pay for return shipping.
While we agree that it is not our customers fault if a product is defective, it is critical that our customers understand it is not our fault either.
The simple fact is we market and ship products provided to us by leading manufacturers and major distributors.

Despite this, in the event of a return replacement, we’ll share the shipping costs as follows; the customer will pay for shipping the item back to us, and we'll pay for shipping its replacement. This is the same policy most manufacturers employ when handling an "in warranty" repair.

Unfortunately, we cannot offer both our everyday low prices and pay the "round trip" cost of return shipments.

Please understand if you choose to return your defective item for a refund--as opposed to a replacement, we will be unfortunately UNABLE to cover the shipping and handling charges.
OUR CONDITIONS:

ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being refused and returned to the customer and credit or replacement will NOT be issued.

DAMAGE: Torn or punctured blister pack

Products which are improperly packaged

Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering

Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)

Products or packages with barcode label removed

Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (The Buzz maintains serial number tracking)
DAMAGE: Cracked components or damage to any internal circuitry
DAMAGE: Any dents, scratches, defacement or abuse of base casting
DAMAGE: Evidence of loose, damaged or removed screws/fasteners